Software from IT tender to SLA-backed support
iERP for software companies joins up the whole life of an IT contract: spotting the tender that fits, submitting the bid, running the implementation as a project, handling tickets within their SLA and invoicing maintenance. Everyone on the team runs it from their Claude or ChatGPT, on the same data.
-
01 · Public sector
Tender spotted
InIT services tender
OutTechnical documents read
-
02 · Public sector
Is it a fit?
InTechnical documents read
OutCredentials and references checked
-
03 · Public sector
Awarded
InCredentials and references checked
OutImplementation contract
-
04 · Projects
Implementation planned
InImplementation contract
OutPhases, tasks and milestones
-
05 · Projects
Go-live
InPhases, tasks and milestones
OutLaunch milestone closed
-
06 · Support
Client ticket
InLaunch milestone closed
OutPrioritised incident
-
07 · Support
Solved within SLA
InPrioritised incident
OutReply in the client's language
-
08 · Finance
Maintenance invoice
InReply in the client's language
OutMonthly fee issued
-
09 · Finance
Paid
InMonthly fee issued
OutPayment reconciled
One record from start to finish: nothing is typed twice · Sample data
On call, in one conversation
The account lead asks about the contract and the assistant crosses Support, Projects and Finance: open tickets, SLAs at risk, pending milestones and what is still to invoice.
Your assistant · connected to iERP
Which Burgos city council tickets are close to breaching their SLA?
- → support · open tickets and SLA
- → projects · contract milestones
- → support · team assignment
Two tickets reach their SLA today, both on the census integration. Iván is free this afternoon. Shall I assign them to him and let the client know?
Yes, go ahead Review
Assigned to Iván · client notified
Sample data
4 modules. Why each one.
The contract you win is the one you implement, support and invoice: no copying data from one tool to another.
-
Tickets with SLAs, in each client's language, with their history. Tickets · deadlines · languages
Support
-
Implementations with phases, milestones and team hours. Tasks · milestones · hours
Projects
-
IT services tenders that fit, with the documents already read. Radar · tender documents · applications
Public sector
-
Maintenance fees, milestone invoices and payments. Invoices · payments · cash
Finance
Sample data
Implementation, in plain sight
The team's hours are logged against each implementation phase and the lead approves them. You know which part of the contract is on track and where someone is missing before it shows in the SLA.
Implement and support. One price.
- Public sector €59 / month
- Finance €15 / month
- CRM Required by Support €15 / month
- Projects €15 / month
- People Required by Projects €15 / month
- Support €15 / month
- Volume discount · −20% −€27
- Users · 10 €50 / month
- Connector to your AI (MCP) Included
This industry's modules, 10 users and the connector to your AI, per month.
€157/ month
Paying annually: €127 per month.
Every user costs the same, whatever they use. Prices exclude VAT.
Frequently asked
Do I need all four modules?
No. You can start with Support and Projects and add Public sector when you want to bid for tenders. Support relies on CRM and Projects on People: sign-up adds them automatically.
Do tickets respect each contract's SLA?
Yes. Each client has its SLA and each ticket shows how much time is left; your assistant tells you which ones are at risk whenever you ask.
Can I support clients in other languages?
Yes. Support replies in the client's language and keeps the full conversation on their record.
Can my team use their own agents?
Yes. Each person connects their own Claude, ChatGPT or agent to their iERP user, via OAuth or a personal token, and works with the same permissions they have on the platform.