NPS and surveys
It will fire short questions at the right moment, instead of an annual form nobody answers.
On the roadmap
Module in development
Customer Experience
Asking customers how it went, and having the answer land where somebody can act on it.
Customer Experience is an iERP module in development: it will cover NPS, short surveys at the right moment and customer feedback hanging off their record and the ticket that prompted it. It cannot be activated in any workspace yet. Today the commercial relationship lives in CRM and the incident in Support, both in production.
What it does
What Customer Experience will cover
Written in the future tense on purpose: this is what the module will solve once it exists, not what it does today.
Actionable feedback
It will hang every answer off the CRM customer and the Support ticket that prompted it.
Risk signals
It will cross incidents, silence and answers to flag who is worth calling before they leave.
Loyalty with evidence
It will turn those signals into concrete tasks and reminders, not a report that is read once.
How the AI runs it
What you will be able to ask it
Once the module is in production you will be able to ask for the NPS and the detail behind every answer. Today the agent already crosses customers and tickets to show where to look.
The agent reads, proposes and asks for confirmation before writing, and every action is logged in the audit trail as an AI action. This module's own actions will ship with the module.
Which customers have raised the most incidents this quarter?
soporte.ticket_listar incidents by customer
Here are the customers with the most incidents and the ones who have gone quiet, crossing Support and CRM. Surveys, NPS and structured feedback will come with this module.
- Which customers have not bought anything in six months?
Works with
What Customer Experience will build on
The customer being asked is already in CRM and the ticket that triggers the question is already in Support; AI is what can read the answers. All three are in production and share database, permissions and agents.
CRM
In production
Customers, opportunities, pipeline and one-click conversion of a won deal into a project.
View module
Support
In production
Tickets with SLAs in minutes, reply templates and the customer conversation over email, fully traced.
View module
AI
In production
Ask-AI, voice, MCP tools, traceability and cost per conversation.
View module
On the roadmap
What exists today and what is missing
The whole module is missing: there are no surveys and no NPS in production and it cannot be activated in any workspace. What you can do today is spot customers at risk with the data CRM and Support already produce.
- What it will cover: NPS, surveys at the right moment and feedback hanging off the customer and the ticket.
- What you can already do today: see who raises the most incidents in Support, who has gone quiet in CRM, and ask the AI to cross the two.
- When it lands: we give no date, because we do not have one. It is prioritised by real demand, so asking for it moves the queue.
Questions about Customer Experience
What people ask before deciding.
No. There are no surveys and no NPS in production. What you can do today is look at indirect signals: incidents per customer in Support and commercial activity in CRM, with the AI crossing both.
Tell us your case and we prioritise
Half an hour with your real customers. In the meantime, the Professional plan already includes CRM, Support and AI, which is where the signals live today.